What are the responsibilities and job description for the Clinical Outreach Specialist position at ICONMA?
Our Client, a Cancer Center company, is looking for a Clinical Outreach Specialist for their Duarte, CA location. Responsibilities : Primarily responsible for coordinating multiple services within the Lab Outreach Program. This position requires strong working relationships with clients, staff, patients, physicians and vendors to support continued outreach program growth. Acts as a liaison and client services for Outreach (non-COH patients) and the 30 COH Community Clinics for specimen collection, logistics, supplies, pricing, report status, and efficiently & accurately process according to department procedures. Ensures confidentiality of specimens and paperwork received. Maintains and / or enhances customer relations with all internal laboratories and Outreach Clients by following up on sample requests for needed information and documents appropriately in database; on-site visits and quarterly in-services and promoting test offerings. Handles laboratory orders and is accountable for all billing information for testing. Process material requests from outside facilities in order to perform secondary diagnosis confirmation. Responsible for reviewing and maintaining all Outreach work queues on a daily basis. Initiates billing and generates Lab Outreach client invoices and follows up on payments. Partner with Patient Financial Services (PFS) and Medical Foundation Authorizations department to resolve billing issues and verify authorization approvals needed for testing. Follows established Client and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Requirements : 2 years' experience in administrative services, preferably within a healthcare setting. Patient billing and third party / government program billing experience preferred. Important : someone reliable, excellent track record in attendance, quick learner, and responsible with minimal supervision; no issues with personal phone usage or texting. Minimum Education : Bachelor's Degree Experience may substitute for the minimum education Minimum Experience : Two years business experience, preferably in a health care setting Required Courses / Training : Strong knowledge of third party / government program billing requirements, patient billing procedures Good understanding of insurance benefits and government program authorization / documentation Proofread documents Maintain filing systems Maintain patient account records Compile data Answer telephones Maintain logs Prepare reports Accession laboratory specimens Specimen kit preparation and shipping Concierge-Style Customer Service. Detail oriented. Foster a positive image, and promote a / professional appearance and de. . Team player and ability to multi-task. MS Word, Excel, Access EPIC LIS system experience, preferred Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
