What are the responsibilities and job description for the Customer Service Rep III position at ICONMA?
Our Client, a Coatings and Paints Company, is looking for Customer Service Rep III for their Cranberry Township, PA location
Responsibilities :
- May respond to e-mail inquiries.
- Customer service is the primary function but may include minimal selling or promotion of products or services.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Requires ability to navigate a computerized data entry system or other relevant applications.
- Handles customer service inquiries and problems via the telephone and records consistent problem areas.
- Uses computerized system for tracking, information gathering, and / or troubleshooting.
