What are the responsibilities and job description for the Service Writer position at ICONMA?
One of our Engine manufacturing client is looking for Service writer/advisor with good experience in automitve/dealership experience and repair sales experience
Service Writer
Location: Clinton Township, MI
Duration: 12 months
Description:
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Client' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Top 3 Skills you are looking for:
Customer facing skills
Dealership or similar field experience
Computer experience
Must Haves:
Worked in a customer service or Automotive repair sales experience, looking for a career move
Level of education required:
High school diploma or equivalent
Years of experience required:
At least 2 years
Additional Manager Notes
The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV’s, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Service Writer
Location: Clinton Township, MI
Duration: 12 months
Description:
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Client' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Top 3 Skills you are looking for:
Customer facing skills
Dealership or similar field experience
Computer experience
Must Haves:
Worked in a customer service or Automotive repair sales experience, looking for a career move
Level of education required:
High school diploma or equivalent
Years of experience required:
At least 2 years
Additional Manager Notes
The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV’s, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
