What are the responsibilities and job description for the Technical Support Representative position at ICONMA?
Job Details
Our Client, an EV Manufacturing company, is looking for a Technical Support Representative for their Southfield, MI location.
Responsibilities:
- Troubleshooting complex technical issues
- Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
- Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
- Installing, configuring, and updating software applications on user workstations, including security patches and updates.
- Troubleshoot Okta and Active Directory accounts.
- Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
- Identifying issues that require escalation to senior IT staff or specialized teams.
- Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base.
- Performing routine checks on systems to identify potential issues and proactively address them.
- Providing basic technical training to users on new software or hardware.
Requirements:
- In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
- Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
- Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
- Ability to accurately document issues and follow established procedures.
- Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
- Associate's degree in computer science, IT, or equivalent experience
- 5 years of experience in a helpdesk or desktop support role
- CompTIA A or equivalent IT certification preferred
- Linux support experience a must
- OS X experience a must
- Windows support experience a must
- Customer service experience
Why Should You Apply?
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
