What are the responsibilities and job description for the Technical Support position at ICONMA?
Our Client, a Banking company, is looking for a Production / Technical Support for their Pennington, NJ / Hybrid location.
Responsibilities :
- Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24
- 7 Global Service Desk.
- Partnering with our regional and international partners to deliver best in class client care.
- The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
- Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone / chat.
- Chat channels provide technology support for up to 2 clients simultaneously.
