What are the responsibilities and job description for the Operations Coordinator position at iContact Camera?
E-Commerce Operations Coordinator
On-Site | Sausalito, CA | Full-Time
About iContact Camera
iContact Camera is transforming video communication with innovative hardware and software tools that enhance engagement, memory retention, and trust. Our patented technology enables seamless and natural virtual interactions, making video communication more human.
About the Role
We are seeking a highly organized E-Commerce Operations Coordinator to support the day-to-day operational execution of our B2B and B2C e-commerce business. This is a fully digital operations role—there is no physical store or retail management involved.
You will play a key role in managing digital logistics, order fulfillment, inventory tracking, and vendor coordination across Shopify, Amazon, and our fulfillment partners. If you thrive in e-commerce operations, supply chain coordination, and process optimization, this role is for you. Prior e-commerce experience is required. Candidates should have hands-on experience managing B2B and B2C order processing, fulfillment workflows, and inventory tracking within digital platforms.
Key Responsibilities
E-Commerce Order Fulfillment & Logistics
- Oversee order processing, ensuring smooth fulfillment across Shopify, Amazon, and B2B sales channels.
- Work with third-party logistics (3PL) providers to ensure timely shipments and order accuracy.
- Monitor and update order status, resolving fulfillment issues as they arise.
Inventory & Supply Chain Coordination
- Track and maintain inventory levels across multiple warehouses and fulfillment centers.
- Assist with inventory forecasting and replenishment to avoid stockouts or overstocking.
- Coordinate with suppliers and logistics partners to optimize costs and delivery timelines.
Platform & Vendor Management
- Maintain and update product listings, pricing, and promotions across Shopify, Amazon, and B2B portals.
- Support vendor relationships by managing purchase orders, tracking shipments, and resolving supplier issues.
- Ensure accurate product data and troubleshoot operational challenges within e-commerce platforms.
Process Optimization & Reporting
- Identify inefficiencies in e-commerce operations and logistics workflows, recommending process improvements.
- Assist in developing automation solutions to streamline fulfillment and inventory tracking.
- Track and report key operational metrics, such as order processing time, inventory turnover, and fulfillment accuracy.
Qualifications
- Prior experience in e-commerce operations is required (Shopify, Amazon Seller Central, B2B portals).
- 3-5 years of experience in e-commerce logistics, fulfillment, or operations coordination.
- Proficiency in inventory management tools and order processing workflows.
- Strong organizational skills with attention to detail and ability to manage multiple priorities.
- Ability to troubleshoot fulfillment issues and work cross-functionally with internal teams.
Preferred: Experience with supply chain optimization, API integrations, or ERP systems.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, vision, and 401(k) matching.
- Flexible work environment, with remote and hybrid options.
- Growth opportunities in a fast-scaling e-commerce company.
- A collaborative and innovative culture that values efficiency and results.
Join us and help improve online communication for all!
