What are the responsibilities and job description for the Desktop Support Technician position at ICP Solutions Pvt. Ltd?
Job Title: Desktop Support Technician
Work Location : Cranston, RI, 02910
Duration : 12 Months
- The purpose of this solicitation is to hire an experienced Junior Desktop Support Specialist.
- A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required.
- Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended.
- Experience in large scale asset deployments would be beneficial.
- The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests.
- Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.
Job Type: Contract
Pay: $34.00 - $36.00 per hour
Expected hours: 35 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Cranston, RI 02910 (Required)
Work Location: In person
Salary : $34 - $36
