What are the responsibilities and job description for the Center Manager- Cary, Full Time position at iCRYO - One Loudoun?
iCRYO Waverly Place is seeking a Center Manager with strong leadership skills and a knack for business development and sales. Looking for a candidate who thrives in an entrepreneurial environment and has a background in health, wellness or retail management. As a Center Manager, you’ll play the key role in cultivating an elevated lifestyle with our guest and staff. You will build a close partnership with the CEO of the Franchise to build a strategy that will guide the growth of the center. The Center manager will be responsible for the overall function and performance of the franchise by enforcing the productivity of the staff and implementing new processes. The right candidate for this role will be ambitious and have the expertise to drive both efficiency and productivity within the staff. They will also display critical thinking to assist in their decision-making regarding business matters.
Job Duties
• Provides excellent leadership and management to create a positive, successful environment for
staff and guests.
• Properly manages and exceeds all iCRYO sales and operational budgets.
• Leads and coordinates initial and ongoing sales initiatives (pre-sale events, corp. events,
outreach).
• Responsible for overseeing the sales process and systems.
• Manages, monitors, coaches, develops and evaluates the performance of all staff members
including medical.
• Monitor the hiring, training and scheduling of all iCRYO staff.
• Responsible for recruiting and onboarding ALL new staff
• Develops a high energy culture through contests and upholds incentive-based motivation.
• Trains and mentors’ staff for ongoing success and future growth.
• Properly empowers, monitors, evaluates, and implements disciplinary actions involving staff.
• Timely response and follow through with all iCRYO corporate/owner requests
• Enforces iCRYO’s corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper guest Check-In, telephone
inquiries (general and sales related), guest registration, delinquent account procedures, and
services.
• Provides and maintains the highest level of guest service.
• Provides effective decision-making regarding guest service issues.
• Plans and promotes special events for the center on a monthly basis for effective outreach and
community involvement.
• Responsible for ensuring that the center is clean, maintained, and to EBR standards at all times.
• Develop and maintain relationships with existing/new community businesses for collaboration
and ongoing business interaction.
• Understand and interpret Business Intelligence (KPI’s) to find opportunities and provide
solutions to drive center growth.
• Must submit monthly schedule and weekly reports to Franchisee outlining work hours and
activities performed
• Conduct regular 1:1 and team meetings to communicate brand objectives, promotions,
performance goals, trends and other relevant information
• Audit and verify payroll information during each pay cycle including profit and loss statements.
Requirements
• Associate degree in business or related field of experience.
• Fitness, Wellness, Retail or Franchise Management experience is preferred
• Minimum 2-3 years of management experience, including overseeing all aspects of staff
management from hiring, training, supporting, discipline, and termination.
• Minimum 3-4 years of previous sales experience.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Have the ability to direct sales through company required outreach programs.
• Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost
controls and facility maintenance.
• Must have the ability to multi-task, manage guest and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products
• Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit, stand,
stoop, walk, stretch, reach frequently; moderate range of body motions.
Job Duties
• Provides excellent leadership and management to create a positive, successful environment for
staff and guests.
• Properly manages and exceeds all iCRYO sales and operational budgets.
• Leads and coordinates initial and ongoing sales initiatives (pre-sale events, corp. events,
outreach).
• Responsible for overseeing the sales process and systems.
• Manages, monitors, coaches, develops and evaluates the performance of all staff members
including medical.
• Monitor the hiring, training and scheduling of all iCRYO staff.
• Responsible for recruiting and onboarding ALL new staff
• Develops a high energy culture through contests and upholds incentive-based motivation.
• Trains and mentors’ staff for ongoing success and future growth.
• Properly empowers, monitors, evaluates, and implements disciplinary actions involving staff.
• Timely response and follow through with all iCRYO corporate/owner requests
• Enforces iCRYO’s corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper guest Check-In, telephone
inquiries (general and sales related), guest registration, delinquent account procedures, and
services.
• Provides and maintains the highest level of guest service.
• Provides effective decision-making regarding guest service issues.
• Plans and promotes special events for the center on a monthly basis for effective outreach and
community involvement.
• Responsible for ensuring that the center is clean, maintained, and to EBR standards at all times.
• Develop and maintain relationships with existing/new community businesses for collaboration
and ongoing business interaction.
• Understand and interpret Business Intelligence (KPI’s) to find opportunities and provide
solutions to drive center growth.
• Must submit monthly schedule and weekly reports to Franchisee outlining work hours and
activities performed
• Conduct regular 1:1 and team meetings to communicate brand objectives, promotions,
performance goals, trends and other relevant information
• Audit and verify payroll information during each pay cycle including profit and loss statements.
Requirements
• Associate degree in business or related field of experience.
• Fitness, Wellness, Retail or Franchise Management experience is preferred
• Minimum 2-3 years of management experience, including overseeing all aspects of staff
management from hiring, training, supporting, discipline, and termination.
• Minimum 3-4 years of previous sales experience.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Have the ability to direct sales through company required outreach programs.
• Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost
controls and facility maintenance.
• Must have the ability to multi-task, manage guest and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products
• Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit, stand,
stoop, walk, stretch, reach frequently; moderate range of body motions.
