Scheduling Coordinator

Job description

ICS Fire Systems is a family-run, small-business located in Tewksbury, MA. Our industry expert Fire Suppression Technicians install, inspect, and maintain a variety of fire protection systems for commercial and industrial clients throughout New England. We have been installing fire alarm systems, special hazard clean agent systems, facility-wide sprinkler systems and other fire extinguishing systems for over 40 years!

We are actively seeking a Scheduling Coordinator to assist with scheduling and dispatching our team of valued technicians!

We are ideally seeking a full-time employee that is at our shop daily (M-F 7:30 AM – 4:00 PM).

General Requirements:

· Positive, adaptive mindset! Ideal candidate will not be flustered by making last minute changes to the schedule and discussing those changes with clients.

· Excellent customer service and comfort in handling warm-calls. Must be skilled at taking clear notes and requests from clients.

· Those with inventive mindsets encouraged to apply! We envision this employee bringing new ideas to our general operational procedure.

The Scheduling Coordinator will be responsible for:

· Serve as main point of contact all inspection and service requests from prospective clients and existing clients during normal business hours.

· Schedule and dispatch our team of valued technicians based on skill-set and client relations.

· Understanding nature of a call, level of urgency, any relative obligatory contractual requirements.

· Ensuring all dispatches are well documented within our scheduling software and all service request information and client contact information is accurate.

· Reviewing inspection and service reports to understand whether or not subsequent follow-up visits are required.

· Proactively following up with customer upon completion of inspection or service to ensure complete satisfaction OR discuss follow up service requirements.

· Communicating schedule mishaps in event of emergency service work.

· Assist with ordering of parts for scheduled service and management of shop-supply inventory.

· Assist with Operations Management team as needed.

Skills and Experience:

· 2 years experience in a Scheduling role is required. Experience scheduling service technicians highly preferred.

· Strong communication skills - pleasant and professional demeanor.

· Ability to multitask and pivot focus while handling emergency requests.

· Experience with Outlook/Microsoft365 and SharePoint preferred.

· Comfort learning new software.

Benefits (Full Time)

· 401(k) with company match

· Medical Package available

· Paid Time Off and Holiday Pay

· Summer work schedule

· Career advancement encouragement & opportunity for growth within a small company with great culture!

Job Types: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Scheduling: 2 years (Required)

Ability to Commute:

• Tewksbury, MA 01876 (Required)

Ability to Relocate:

• Tewksbury, MA 01876: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30