What are the responsibilities and job description for the Service Manager position at ICS (Interior Climate Solutions)?
HVAC Service Manager
Reports to Operations Manager
Duties to Include
- Recruiting and development of HVAC service team
- Delivery of all company goals and metrics
- Provide customer satisfaction to HVAC clients.
- HVAC Dispatcher on-boarding
- Evaluate and perform annual reviews with operations manager approvals.
- Review company reports and share with team.
- Communicate needs to field teams (Service Representatives, Operations Managers, and VP’s)
- Escalation point for callbacks
- Successfully promote company’s image, appearance, and reputation
- Manage customer relationships for assigned area.
- Maintain and communicate weekly activity schedule.
- Ensure efficient and well-planned scheduling of all calls.
- Ensure area meets or exceeds customer and company SLA requirements.
- Manage HVAC dispatchers and ensure company systems and procedures are followed.
- Bottom line accountability for assigned divisions.
- Manage labor and material costs for HVAC operations.
Job Type: Full-time
Pay: From $78,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Management: 5 years (Required)
- HVAC: 4 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Daleville, VA 24083 (Required)
Ability to Relocate:
- Daleville, VA 24083: Relocate before starting work (Required)
Work Location: In person
Salary : $78,000
