What are the responsibilities and job description for the Project Coordinator position at ID+A?
Job Description: Project Coordinator
Reports to: Project Coordinator Manager
General
ID A is a Specialty Contractor whose business is the planning, design, and creation of our customer's corporate, health and learning spaces. We possess in-house expertise in design, prefab construction, furniture, fixtures & equipment and technical services. Our customers come to us because they want one point of contact for the design and execution of their interior projects throughout Kentucky, Southern Indiana, and Tennessee.
All at ID A will:
· Cooperate with ID A employees, ID A Customers, contractors and dealers
· Follow ID A process – ID A Way and all departmental sub-processes
· Live and support ID A Core Values: Growth Mindset, Refuse to Lose, Fast/Responsive, Loyal, Engaged
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As a Project Coordinator, focused on supporting organizational activities for customer unique and tailored projects, you will aid Internal and External stakeholders with the overall customer experience by managing the project life cycle from order entry through invoicing. The right person for this role loves to organize information, understands the importance of accuracy and is eager to learn and grow. If you thrive in collaborative teams, obsess over details and metrics, and want to provide an exceptional customer experience, this is for you.
Education, Experience and Attributes:
- Sharp written skills and attention to detail
- Proven track record for delivering exceptional customer service
- Ability to juggle many projects at one time
- An eagerness to work in a fast-paced environment with a results-oriented team
- Strong analytical and problem-solving skills
- Proficiency in Microsoft office suite (Word, Excel, & PowerPoint)
- Knowledge of MS 365 (specifically Outlook, Teams & Planner)
Major Functions of the Position:
- Order Entry process
- Vendor Contact for projects
- Backlog integrity
- Communicate project updates to team
Essential Duties:
- Collaborate with internal and external stakeholders from inception to implementation of projects.
- Managing the order entry process, with the focus on data integrity, which includes reviewing order documentation, purchasing, acknowledgements & customer invoicing.
- Creating Work Orders for product to be delivered/installed.
- Run progress reports and create tracking spreadsheets to promote information transparency/accountability (especially on large projects) with Sales, Project Manager and Operation Scheduling.
- Perform weekly progress meetings for order status/progress.
- Follow-up with customers on outstanding A/R’s
- Provide invoicing projections for Management
- Send and track team customer satisfaction surveys
- Performs other responsibilities as requested for team and accounting
- Provides some sales support duties for assigned salespeople
ID A offers competitive compensations, benefits package (health/medical/dental/vision/life), 401k and bonus opportunities.
