What are the responsibilities and job description for the Staff Product Manager - User Operations position at ID.me?
Role Overview
We are seeking a Staff Product Manager to spearhead the strategy, roadmap, and execution of the ID.me Internal Tools product area. In this role, you will own products that are pivotal for the seamless functioning of the ID.me business operations and are also indispensable for a variety of critical tasks — from fraud investigations and the scheduling of Trusted Referee agents, to servicing legal and other essential requests, to enabling comprehensive debugging, and much more.
In this role, you will have a substantial area of responsibility, offering a wealth of opportunities to drive significant business impact. This position is ideally suited for a Product Manager who thrives on streamlining workflows, loves optimization, has a meticulous eye for UX, analytics and data, and holds a deep respect for security and privacy.
Responsibilities
- Define the strategy and roadmap for our Internal Tools platform
- Act as the voice of the member and member operations agents in Product UX, gathering direct feedback from members and internal employees on the evolution of the platform
- Collaborate with cross-functional teams to refine requirements and establish success metrics
- Work with engineering to build the next iterations of the product
- Collaborate with data science and product ops to continue driving improvements in success metrics
Requirements
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Pay Range
175,000 — $234,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
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Salary : $175,000 - $234,000
