Quality Assurance Specialist

We are innovators. Creators. Thinkers. Techies. For nearly 25 years, ID Plans has provided invaluable data to top commercial real estate firms. We help keep the economy going by creating technology solutions to real-world challenges.

And we are invested in our team members. We encourage and reward tenacity, challenging work, and creativity. When one of us succeeds, we all celebrate. If you’re looking to be part of a growing, thriving organization, we’d love to have you on our team.

POSITION OVERVIEW

The Quality Assurance Specialist upholds ID Plans project quality standards by thoroughly reviewing each completed project for errors and quality of work and communicating with field team members (who produce the work) to assist them in completing projects with increasing accuracy and efficiency.

The QA Specialist serves as monitor, motivator, and educator taking mistakes and turning them into teachable moments to help the field team reach their goals.

DAY-TO-DAY TASKS

A “day in the life” will consist mainly of the following tasks and responsibilities:

• Reviewing projects (commercial property maps and information) for accuracy of work
• Delivering completed projects to Production Manager for review
• Meeting project deadlines and production expectations
• Timely responding to questions and requests from the Production Manager
• Politely and professionally requesting information and providing insight to field team members
• Communicating with team members and attending meetings on time, as needed, to preserve organizational alignment and Company strategy
• Using Client Relationship Management (CRM) software and other methods to track project progress
• Regularly reporting on progress, performance, and project issues
• Actively participating in coaching, training, and the on-boarding of new hires
• Other tasks, duties, and responsibilities as assigned

DESIRED SKILLS AND REQUIREMENTS

• Superb written and spoken communication skills: face-to-face, email, text, video, etc.
• Excellent attention to detail, data analysis and reporting skills
• Minimum 1 year of advanced Photoshop or other photo editing or graphic design experience
• At least 1 year of working with intermediate MS Excel skills (i.e., pivot tables)
• 1 or more years of PDF editor experience
• Experience with commercial property mapping, floorplans, or blueprints
• Strong spatial thinking—you can rotate a 3-dimensional box in your mind and always know which side is facing you
• Client Relationship Management (CRM) software experience, especially MS Dynamics is a plus

COMPENSATION AND BENEFITS:

Salary: $15 to $17 per hour, depending on experience

Remote position

Health Benefits including health insurance, dental, and vision coverage

Generous Paid Time Off and flexible schedule

PHYSICAL REQUIREMENTS (with or without reasonable accommodation)

• Remaining in a stationary position, often standing, or sitting for prolonged periods (up to 4 hours)
• Communicating with others to exchange information
• Repetitive motions that may include the wrists, hands and/or fingers (e.g., typing)
• Adjusting or moving objects up to 20 pounds in all directions (e.g., stacks of project paperwork)
• Assessing the accuracy, neatness and thoroughness of work assigned
• Ability to use common office equipment, such as telephones, printers, pens, staplers, computer monitors and keyboard
  

ID Plans is an equal opportunity employer