What are the responsibilities and job description for the ID Card Production Expert position at ID Shop, Inc.?
**ID Shop, Inc. Overview**
We are a leader in the sale and service of professional ID badge products in the USA.
We are seeking a Technical Customer Support Representative to join our team in Greenwood, SC offices.
The successful candidate will work full-time on-site, Monday-Friday, 8AM-5PM Eastern excluding holidays.
**Job Description:**
This position involves providing technical support and assistance to our clients.
The ideal candidate will have excellent communication skills, patience, and the ability to learn new products and systems quickly.
**Key Responsibilities:**
- Responding to customer inquiries and resolving technical issues
- Providing product training and support
- Assisting with warranty and RMA cases
- Maintaining knowledge of new products and technologies
**Requirements:**
- Proficiency in Microsoft 365 suite operations
- Experience with Windows operating systems and hardware
- Basic understanding of database operations
- Knowledge of remote-support tools
**Why Join Us?**
We offer a competitive benefits package, including company-paid health insurance and 401(k) matching.
Our team environment is supportive and collaborative, with opportunities for growth and development.
