What are the responsibilities and job description for the Operations Support Supervisor position at Idaho Central Credit Union?
Overview
The Operations Support Supervisor coaches team to reach department and Credit Union goals. Effectively manages and completes special projects. Ensures member satisfaction through courteous, accurate, and efficient service.
Responsibilities
- Oversight of daily Operations Support duties including mail sorting/delivery, lockbox batch scanning, document imaging and retention, interoffice mail, supply management, payoff processing etc.
- Analyze business needs and develop efficient processes to support Idaho Central Credit Union's growth.
- Coach and measure team effectiveness along with projecting resource management to reach goals and objectives of the department and Credit Union
- Effectively hire, train and coach team and complete annual performance appraisals and team member Strength Development Plan’s.
- Assist with managing projects to implement system and process changes.
- Ensure member satisfaction through courteous, accurate, and efficient service.
- Work to continuously improve team's service level to members.
- Assist with vendor management related to Operations Support processing functions.
- Additional duties as assigned.
Qualifications
Bachelor’s degree and 1-3 years managerial or financial experience preferred. Ability to work with other managers in Operations to reach department goals. Excellent communication and interpersonal skills. Capable of maintaining the confidentiality of Credit Union and member records at all times.
PerformanceStandard:
Manage the Operations Support Team while maintaining a positive environment. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Dedicated to serving our internal members and holding team accountable for the Credit Union's service standard. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Physical Requirements:
- Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
- Sit for extended periods of time.
- Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
- Repetitive motion using wrists, hands, and fingers.
- Reach keyboards.
- Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at Idaho Central Credit Union to obtain employment.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
