Part Time Front Desk Staff

Idaho Falls Family YMCA

Shifts: Thursday and Friday

Time: 4:00 PM - 9:00 PM

Reports to: Front Desk Manager/ Membership Director

Position Overview:
The Idaho Falls Family YMCA is seeking an enthusiastic, customer-focused individual to join our team as a Part-Time Front Desk Staff / Welcome Center Associate. This position plays a crucial role in creating a positive first impression for all members and visitors. As a Front Desk Staff member, you will provide exceptional customer service, assist with membership inquiries, check-in processes, and help ensure a welcoming environment for all guests. If you are a friendly, reliable, and organized individual with a passion for community service, we want to hear from you!

Key Responsibilities:

• Greet members, guests, and visitors with a friendly, professional demeanor as they enter the YMCA.
• Check-in members and visitors accurately using YMCA software or systems.
• Answer phone calls, provide information on YMCA programs and services, and direct inquiries to the appropriate department or staff.
• Provide tours of the facility to prospective members.
• Assist in maintaining the cleanliness and organization of the front desk area.
• Process payments for memberships, programs, and services.
• Monitor and maintain a safe environment by ensuring members adhere to YMCA policies and procedures.
• Support the registration process for programs, classes, and events.
• Assist with administrative tasks such as filing, record-keeping, and data entry.
• Handle member concerns or complaints and escalate issues to the appropriate supervisor when needed.
• Maintain knowledge of YMCA programs, services, schedules, and promotions to effectively inform and engage members.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Previous customer service experience is a plus.
• Strong communication skills, both verbal and written.
• Ability to interact professionally and positively with diverse groups of people.
• Detail-oriented and able to handle administrative tasks efficiently.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Basic knowledge of office equipment (computers, phones, printers, etc.) and the ability to learn YMCA-specific software systems.
• Must be able to work evenings, weekends, and holidays as needed.
• A passion for community engagement and commitment to YMCA’s mission of fostering a healthy spirit, mind, and body for all.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to use a computer, phone, and other office equipment.

Benefits:

• Complimentary YMCA membership for you and a household member.
• Discounts on programs and services.
• Opportunities for professional development and training.
• Work in a friendly, community-focused environment.

Job Type: Part-time

Pay: $10.00 per hour

Benefits:

• Employee discount
• Retirement plan

Schedule:

• Evening shift
• Weekends as needed

Work Location: In person

Salary : $10