What are the responsibilities and job description for the ASSOCIATE TECHNICAL SERVICES ENGINEER position at Idaho State Job Bank?
Associate Technical Services Engineer at HealthEdge Software Inc in Boise, Idaho, United States Job Description Overview Position Overview : The Associate Technical Services Engineer performs client-facing consulting and delivery of maintenance releases and patches of the HealthRules products. This will include requirements gathering, facilitating client sessions, triaging service delivery issues, and obtaining client acceptance on delivered services. This role will require a 15 to 20% of off hours activities involving production deployments. The Product : With HealthRules Payer , our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That's why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99% accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. Your Impact : Engage with internal and external stakeholders to implement product fixes Monitor and analyze production business transactions and drive resolution and product improvements Act as a single point of contact for customers for on going projects Work with cross-functional team through-out the life cycle of product fixes and delivery Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations Produce Deployment, Playbooks and Implementation Plans Participate in CCB [Change Control Board] meetings to discuss release scope and / or roadblocks What You Bring : Bachelor or advanced degree in IT, Computer Science, Engineering, or related fields 1 years of experience in the health insurance industry, preferably with healthcare insurance To view full details and how to apply, please login or create a Job Seeker account
