What are the responsibilities and job description for the Bilingual French /English Customer Care Representative position at Idaho State Job Bank?
Bilingual French / English Customer Care Representative at U.S. Bank in Boise, Idaho, United States Job Description At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals : partnering with our customers, our communities, and each other. Job Description Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs. The major accountabilities of this position may include : resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards / checks; and researching customer problems that could not be resolved during the initial contact. _This position is a full-time bilingual contact center role requiring fluency in both English and French-Canadian languages. _ This role will be remote, and training will be remote. The working hours are below, and the candidate will be required to work in EASTERN Time Zone. Working Hours Monday - Friday (1st shift) Training Hours Monday - Friday 9 : 00am-6pm Eastern Basic Qualifications - High school diploma or equivalent - Two to four years of relevant experience Preferred Skills / Experience - 2 or more years of contact center work experience - Prior experience working in banking, merchant payment services, point of sales, and / or fi To view full details and how to apply, please login or create a Job Seeker account
