What are the responsibilities and job description for the CUSTOMER SERVICE WARRANTY REPRESENTATIVE position at Idaho State Job Bank?
Customer Service Warranty Representative at Manpower Group in Boise, Idaho, United States Job Description About KB Home KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team Learn more . JOB SUMMARY : The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times. ESSENTIAL DUTIES AND RESPONSIBILITIES : Warranty Claim Processing Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction. Complete all warranty claims within 7 days. Hold subcontractors accountable for their work. Manage CSI for assigned communities (active as well as closed out). Continually strive for superior CSI ranking in specific market. Maintain a CSI of 98% or above Homeowner Communication Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home. Explain KB Home's Limited Warranty to homeowner Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months Conduct quality walks on each home to ensure KB Home standards are met. Attend and participate in weekly team meeting to ensure all goals are met. EDUCATION / EXPERIENCE / MINIMUM REQUIREMENTS : Education / Certifications / Licenses High school degree or equivalent required Associates or Bachelors degree preferred Experience Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required 1 - 2 years To view full details and how to apply, please login or create a Job Seeker account
