What are the responsibilities and job description for the Customer Service Warranty Representative position at KB Home?

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more .

JOB SUMMARY : The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Warranty Claim Processing

Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.

Complete all warranty claims within 7 days.

Hold subcontractors accountable for their work.

Manage CSI for assigned communities (active as well as closed out).

Continually strive for superior CSI ranking in specific market.

Maintain a CSI of 98% or above

Homeowner Communication

Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.

Explain KB Home's Limited Warranty to homeowner

Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months

Conduct quality walks on each home to ensure KB Home standards are met.

Attend and participate in weekly team meeting to ensure all goals are met.

EDUCATION / EXPERIENCE / MINIMUM REQUIREMENTS :

Education / Certifications / Licenses

High school degree or equivalent required

Associates or Bachelors degree preferred

Experience

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

1 - 2 years of construction experience with a production homebuilder preferred

Knowledge, Skills & Abilities

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Strong people skills, including the capability to handle various personalities and develop professional relationships

Action oriented, with the drive to push projects and tasks to successful closure

Proven ability of being customer centric by seeking solutions from the customer's perspective

Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively

Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate

Makes quick and accurate decisions based heavily on facts, data and / or metrics

Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.

Work Requirements

Work full-time schedule with flexibility for overtime when necessary

Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)

Valid driver's license required

Local travel required within designated region

Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

The position is located on-site at a community in Boise, ID. Location is to be determined. #LI-onsite

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.

KB Home is an Equal Opportunity Employer.

This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.

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