What are the responsibilities and job description for the Dedicated Support Engineer (MFA) position at Idaho State Job Bank?
Dedicated Support Engineer (MFA) at Rocket Software in Boise, Idaho, United States Job Description It's fun to work in a company where people truly BELIEVE in what they're doing Job Description Summary : The Dedicated Support Engineer (DSE) is assigned to support one of Rocket Software's largest and most strategic customers with post-implementation product support, including multi factor authentication. The Dedicated Support Engineer (DSE) is assigned to support one of Rocket Software's largest and most strategic customers with post-implementation product support. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing solutions. The Engineer will act as the technical subject matter expert on multiple products. Essential Duties and Responsibilities : Able to assess customer needs and set expectations Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem Able to troubleshoot and resolve urgent / complex problems Routine use of testing tools; may define and recommend testing tools Develop reproducible cases, when necessary Pro-actively identify issues by becoming familiar with customer's technical and business environment while providing recommendations for resolution to these issues. Share knowledge by writing technical documents and pro-actively sending helpful technical information to customer. Ongoing self-directed learning to expand expertise of Rocket Software products Qualifications : 4 years of experience in technical support role Experience with Rocket Software terminal emulation products such as : MSS, Host Access for the Cloud, Infoconnect Experience with Multi-factor Authentication technology Experience with Linux, and Windows operating systems. Available for some after hours, weekend and holiday work Strong problem-solving and communication skills Must be eligible for US Government Security clearance Committed to Rocket's core values of empathy, humanity, trust and love Information Security : Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity : At Rocket we are committed to an inclusive workplace environ To view full details and how to apply, please login or create a Job Seeker account
