Investigative Analyst

Investigative Analyst at U.S. Bank in Boise, Idaho, United States Job Description At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals : partnering with our customers, our communities, and each other. Job Description The investigative Analyst monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records. Basic Qualifications High school diploma or equivalent Typically, three to five years of related work experience Preferred Skills / Experience Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation Experience with loss mitigation Effective verbal and written communication skills Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Technical or trade school certificate in business or computer science preferred The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.? If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (To view full details and how to apply, please login or create a Job Seeker account