What are the responsibilities and job description for the QUALITY ASSURANCE SPECIALIST position at Idaho State Job Bank?
Quality Assurance Specialist at Windstream Communications in Boise, Idaho, United States Job Description Quality Assurance Specialist Arkansas, USA ? Georgia, USA ? Iowa, USA ? North Carolina, USA ? Ohio, USA ? South Carolina, USA ? United StatesReq #1479 Tuesday, July 30, 2024 Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network. Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients. Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises. The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities _________________________________________________________ About the Role : We are seeking a dedicated Internal and Vendor Quality Assurance Specialist to oversee Kinetic's internal quality processes for service delivery, the technician assistance centers and manage our external vendor quality programs. The ideal candidate will be responsible for ensuring compliance with company quality standards as well as assessing and improving the quality of products and services provided by the internal teams and our vendors. What You'll Do : Develop and enforce comprehensive quality assurance protocols tailored for service delivery and technician support teams. Seamlessly integrate these standards into both internal and vendor processes to ensure consistent, high-quality outcomes across all operations. Perform regular internal audits and process reviews to ensure compliance with quality standards. Develop and maintain internal and vendor quality assessment programs, ensuring that all interactions meet our quality requirements. Perform on-site vendor audits and facilitate third-party quality assessments as needed. Liaise with the Vendor Management to integrate quality measures into vendor selection and evaluation processes. Collaborate with vendors to identify areas for quality improvement and develop action plans for performance enhancement. Collect and analyze quality metrics from internal teams and v To view full details and how to apply, please login or create a Job Seeker account
