What are the responsibilities and job description for the Technical Services Engineer position at Idaho State Job Bank?
Technical Services Engineer at HealthEdge Software Inc in Boise, Idaho, United States Job Description Overview Overview : The Application?Support Engineer is a seasoned individual who will join the customer support team toprovideapplication support forstate-of-the-arthealthcare applications.? The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep productexpertise. As part of the Support Engineering team, you willutilizea wide range of technologies combined with deep knowledge ofHealthEdge'sproducts toprovideexceptional customer support. The Product : With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital,next-generationclaims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, moremorethan just core administrative processing.That'swhyHealthRulesPayer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97%first-passauto-adjudication rates and 99% accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions fromHealthEdgedelivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. What you will do : Recognize and analyze problems of high complexity, and communicate findings to customers and product development Manage multiple requests with competing priorities Conduct root cause analysis and correlation of other system and / or application problems Be a creative,drivenand assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance Be driven to learn and understand the business problem as well as the product problem Maintain up to date support case records and customer information byutilizingour Customer Support Management System (Salesforce) Perform all job functions consistent withHealthEdgepolicies and procedures, including those which govern handling PHI and PII What y ou b ring : Bachelor To view full details and how to apply, please login or create a Job Seeker account
