What are the responsibilities and job description for the Underwriting Assistant position at Idaho State Job Bank?
Underwriting Assistant at Trustmark in Boise, Idaho, United States Job Description Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. Responsible for servicing customers during initial application review and pending process, as well as assessment for new hires and policy change requests. Requires strong knowledge of voluntary product offerings which includes calculating rates and benefit system discrepancies, additional rider benefit, state variances and coverage qualification per individual and dependents. High level of customer service to agents, brokers, applicants and internal teams is required. Order prescription records, Medical Information Bureau (MIB) reports and claim history based on underwriting guidelines and offer available to applicants. Create pending correspondence which includes medical questionnaires, authorizations, amendments and adverse notifications to applicants. Update system to include appropriate agent and commission info that is applicable by state and group. Assemble and mail modified or special handling certificates / policies to group or customers Process paper and system rejected applications for all products offered to initiate billing and coverage. Effectively utilize case setup, group offer and state regulation for complete manual entry of applications to make appropriate determination if the applications need underwriting escalation. Research and solve rate errors, setup errors and agent misquotes on applications prior to completion within the goal date. Respond to customer calls and emails by demonstrating tact and sound judgment in all interactions for both internal and external customers. Processing customer requests and inquiries on pending and declined appl To view full details and how to apply, please login or create a Job Seeker account
