Technical Records Specialist 2/Dispatcher, Public Safety (1781)

Technical Records Specialist 2/Dispatcher, Public Safety (1781)
Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.

Key Responsibilities

Assess call criticality, resource needs and availability, and initiate contact with response entities; re‐determine relative priority; track officers by location, status, and activity type; acquire and provide officers with data; and relay and disseminate information. Make experience‐based determinations regarding additional officer/resource needs; coordinate, track, and document high‐risk operations; execute and coordinate emergency plans; manage communications and incident coordination for multiple agencies; determine need for additional communications center staffing during emergency or crisis operations and initiate manpower requests; and initiate calls to outside agencies for information or service needs. Provide the incoming shift with a detailed status briefing; participate in After Incident Reviews; ensure new team members manage duties and operations, and providing one‐on‐one training when necessary. Maintain and manage a variety of paper and electronic call, response, incident, and report data; assess systems and make recommendations to management staff for hardware, software, or procedural modifications; document chronology of all regional events; participate in the development and maintenance of operational plans and contact resource listings; access data record sources; research, compile, enter and communicate a wide variety of information; and provide data entry services. Provide 24 hour monitoring of: multi‐line telephone, base radio, police scanner, campus duress telephone line, CCTV, and security key-less access system, blue light telephones, intrusion and fire alarms Serve as a primary point of contact for a variety of individual, campus, agency, and media requests; provide emergency, medical and public service information; and serve as intake for complaints. Respond orally and in writing to media inquiries, requests for emergency services, and coordinate requests for official reports and data. Serves as a lead dispatcher who is required to supervisor at least one student dispatcher and works to be an example to co‐workers.

Minimum Qualifications

Experience:

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence.

Specialty Requirements

Some positions at ISU may require one or more of the following:

Experience:

• Storing, retrieving and compiling information in a report format using database software.
• Reviewing/assessing health care claims.
• Reviewing/assessing dental claims.
• Working with sensitive or restricted data.

Some knowledge of:

• Data management.
• Financial record keeping.

Good knowledge of:

• University academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements.

ISU minimum for this classification is $17.85/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before May 4, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2474
Type: Working 12 months per year
Position: Classified Staff
Division: OPERATIONS

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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