What are the responsibilities and job description for the Technical Records Specialist 2, Financial Aid (5086, 7777) position at Idaho State University?
Technical Records Specialist 2, Financial Aid (5086, 7777)
Pocatello - Main
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!
Job Description
Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.
The successful candidate will provide technical support to the Department & customer service to current and prospective students and families. Participate in and support the financial aid application process.
Key Responsibilities
Manage all aspects of imaging software and document maintenance.- Review system-generated reports for errors and/or updates and take appropriate action.
- Manage Satisfactory Academic Progress appeal process.
- Reconciliation of student records with federal systems.
- Create and maintain document tracking for student financial aid records.
- Assist with management of the Federal Work Study program.
- Reception coverage of the front desk and phone, respond to emails from students and others.
- Update and maintain office web pages.
Minimum Qualifications
Experience:
- Monitoring record systems to identify and correct errors.
- Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
- Analyzing information and researching a variety of sources to identify and resolve problems or issues.
- Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
- Entering and retrieving data using a computerized record system.
- Composing and proofreading business correspondence
Specialty Items:
These are common specialty items at ISU for this classification.
(1) Experience reviewing/assessing health care claims & terminology.
(2) Experience reviewing/assessing dental claims & terminology.
(3) Experience storing, retrieving and compiling information in a report format using database software.
(4) Experience working with sensitive or restricted data.
(5) Some knowledge of financial record keeping.
(6) Some knowledge of data management.
(7) Good knowledge of university academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements.
Additional Information
ISU minimum for this classification is $17.85/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before February 9, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Posting Number: req2403
Type: Working 12 months per year
Position: Classified Staff
Division: Student Services
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
_____________________________________________________________________________________________
Salary : $18
