What are the responsibilities and job description for the IT Desktop Administrator position at Idaho Truck Specialties, L.L.C.?
Summary: Associate IT Administrator is responsible for monitoring and maintaining the organization's IT infrastructure, providing technical support, and administering various enterprise applications. This role requires a working knowledge and demonstrated understanding of IT systems, networking, and application administration.
Key Responsibilities:
IT Infrastructure Management:
- Monitor day-to-day operations of the IT infrastructure, including servers, networks, and workstations.
- Monitor system performance and troubleshoot issues.
- Enforce security measures to protect the organization's IT systems.
Technical Support:
- Provide first and second level technical support to end-users.
- Resolve hardware and software issues.
- Assist users with application training and troubleshooting.
VoIP Administration:
- Maintain the organization's Cisco VoIP phone system.
- Configure user settings, troubleshoot issues, and provide support for phone system features.
Network Administration:
- Maintain the organization's network infrastructure.
- Configure routers, switches, and firewalls.
- Monitor network security and performance.
Application Administration:
- Administer TREQSO, Salesforce, SAP, and SharePoint environments.
- Configure user permissions, manage data, and troubleshoot application issues.
- Monitor Power Apps and Automate workflows.
365 Global Administration:
- Administer Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
- Configure user settings, manage licenses, and ensure compliance with Microsoft's policies.
Azure and Hypervisor Cluster Administration:
- Monitor virtualization clusters.
- Manage virtual machines (VMs).
- Ensure cluster performance and availability.
Qualifications:
- Associate's degree in computer science, information technology, or relevant certifications.
- Minimum 1 year of experience in IT administration.
- Demonstrated knowledge of IT infrastructures, networking, and application administration.
- Proficiency in Microsoft 365 administration, Salesforce, SAP, and SharePoint.
- Experience with VoIP phone systems and network administration.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Certifications in Microsoft 365, Azure, Salesforce, or other relevant technologies.
- Cisco Unified Communications Manager (CUCM) / CCNA Collaboration / CCNP Collaboration
Work Environment
This position works in an office setting. This role routinely uses standard office equipment such as computers and phones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or type; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and sit for long periods of time. The employee must regularly lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time Hourly position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with an hour lunch, work hours can vary based on need.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cobalt Truck Equipment is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We encourage all qualified individuals to apply.
Benefits
- Medical, Dental and Vision
- Employer paid life insurance and short and long term disability
- Flexible Spending and Health Savings Accounts available
- Retirement account with company match
- PTO
- Company paid holidays
- Career advancement
Come join a great team! Smarter | Faster | Less Down Time
