Sales Support Coordinator

The Company

Cobalt Truck Equipment started in 1995 with 12 employees & a single location . Our corporate headquarters are located in Nampa, Idaho, and the company has only continued to grow from there. Now, Cobalt Truck Equipment has over 100 employees and locations in Spokane, Las Vegas, and San Antonio. In addition to building custom, fully-equipped trucks for its clients, Cobalt Truck Equipment also keeps an extensive inventory of built-up, work-ready truck packages available for immediate delivery. Construction, utility, and heavy equipment clients have all come to trust Cobalt Truck Equipment for quality mechanics trucks, lube trucks, utility bodies, platforms, vans, and more. Cobalt Truck Equipment is a lean manufacturer. We standardize our work processes, reducing our product cycle time and work in progress. This results in cost savings that we can then pass on to our customers. Lean implementation creates a clean, efficient, orderly and safe workplace that lives up to the Cobalt Truck Equipment standard. At the heart of Cobalt’s success lies our unwavering commitment to craftsmanship and the journey from a small Idaho workshop to a multi location enterprise is a testament to Cobalt’s vision and adaptability. 

The Sales Support Coordinator at Cobalt Truck Equipment plays a vital role in processing jobs, ensuring accuracy in job details, and supporting sales operations. This position requires strong attention to detail, effective cross-departmental collaboration, and a focus on timely processing. You will be responsible for ensuring jobs are accurately processed, managing change orders, and supporting the overall sales process to help drive business success.

Key Responsibilities:

1. Job Processing

• Process assigned jobs once they receive a job number, aiming to complete processing within 2 weeks.
• Ensure that all required items from the Engineering Design Guide are added to the job.
• Verify that quoted items match both the Bill of Materials (BOM) and the work order.
• Collaborate with outside sales to ensure the proper submission of quotes and paperwork for job processing.
• Ensure that added parts follow established guidelines for part creation.
• Accurately input hours and parts to provide a clear representation of potential job margins.
• Update LOB/SIOP entrance criteria to reflect the accuracy of the BOM and work order.
• Upload job packets into Salesforce.
• Work with the Sales Support Manager to improve work instructions from TEQ.

2. Change Order Processing

• Follow the change order procedure to correctly update the BOM and adjust the work order to reflect changes in scope.
• Communicate changes to all involved parties, ensuring clarity on how the change order impacts the job.

3. Closing Router Procedures

• Learn to close jobs that are in the Sales Support Manager’s queue.
• Verify the accuracy of parts and pricing to ensure correct job margins.
• Collaborate with accounting, parts, service, and outside sales teams to resolve any issues before advancing in the closing process.

4. Job Advancement Tracker - Opening Router (JAT)

• Monitor the Opening Router process, ensuring jobs are through the opening router within 2 weeks.
• Follow up with departments or individuals if items remain in the JAT for more than a week without action.

5. Quote Preparation

• Prepare and deliver quotes within two days of receiving a request.
• Ensure that quotes fully cover the scope of work required for each job.

Additional Duties:

• Assist with other administrative tasks as directed by the Sales Support Manager and VP of Sales. 

Competencies Required:

• Strong attention to detail and a commitment to accuracy.
• Excellent communication and organizational skills.
• Ability to collaborate effectively with multiple departments.
• Proficiency in Salesforce and other relevant systems.
• Knowledge of BOMs, job processing, and sales operations is a plus.
• Ability to manage multiple tasks and resolve issues promptly.

Work Environment This position works in an office setting. This role routinely uses standard office equipment such as computers and phones.  

Position Type and Expected Hours of Work 

This is full time position. Days and hours of work are Monday through Friday 8AM-5PM with an hour lunch break. 

Cobalt Truck Equipment offers a generous benefit package to include medical, dental, vision, short and long term disability, HSA, FSA, paid time off, paid holidays and employer matching to retirement. 

Cobalt Truck Equipment is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We encourage all qualified individuals to apply.