IT Manager

WHY WORK WITH US

Idaho Trust Bank, headquartered in beautiful Boise, Idaho, is listed as one of America’s Best Business and Private Bank’s while also being named one of the top 200 healthiest banks in America. We have a deep professional commitment to our clients and take pride in providing superior service to meet their unique financial needs.

You will have the opportunity to work with incredible co-workers, along with continued learning and educational opportunities. Professionalism, mutual respect, and a sense of humor are traits we value and exhibit.

If you are looking for a place to prove yourself in a rewarding work environment with a company that believes a great culture is the key to success, we just might be the place for you. Come grow with us!

SUMMARY

In this role, you must be detail oriented, self-directed, highly organized, and be the ultimate team player. Must have strong verbal and written communication skills. The Information Technology Manager is responsible for administering the Bank’s local, wide, wireless, Internet, and Intranet networks, telephone and Voice Over IP (VoIP) systems, and all related software programs. In addition, the position is responsible for user administration, support and training.

SUPERVISORY RESPONSIBILITY

The position of Information Technology Manager is responsible for the supervision of 1 or more employees, and carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws, ensuring adherence to EEO guidelines.

PRIMARY RESPONSIBILITIES

• Administers the Bank’s local, wide, Internet, and Intranet networks, telephone and Voice Over IP (VoIP) systems, and all related software programs, and responsible for user administration, support and training.
• Maintains system specifications and ensures the Bank's technology resource systems are operating in a secure and stable manner.
• Deploys information technology architecture strategies to accommodate current and future organizational needs.
• Maintains file servers, routers, firewalls, laptops, network or standalone computers, mobile devices, or any other hardware components, and ensures the highest levels of security and stability are maintained to protect customer deposits, Bank assets and staff.
• Troubleshoots user issues or inquiries, such as password resets, hardware problems or software support questions, administers the Bank’s information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines, responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
• Reviews various reports and performs daily callback of system or user changes.
• Participates in the evaluation of vendor hardware, software, and telecommunications equipment products, recommends purchases consistent with the Bank's short- and long-term objectives, and participates in various internal committees assigned by Senior Management.
• Participates on the Bank’s Information Technology Committee, and may serve on other Bank committees as required.
• Participates as a member of the Bank’s incident response team in the event of a technology emergency or breach of confidential information.
• Assures audit compliance and procedure quality control through internal and external reviews, recommends, and initiates corrective actions, and ensures system resources are in compliance with established Bank policies, procedures and state and federal laws, rules and regulations.
• Responsible for analyzing and deploying hardware and software updates and other patch management directives.
• Maintains relationships with vendors and various outside professional information technology organizations in the maintenance and purchase of network equipment, software and accessories.
• Plays a major role in the development, growth and training of Bank staff on information technology resources, programs, and applications through excellent verbal and written communication skills.
• Acts as a primary resource for problems or unusual situations encountered with the Bank’s information technology resources.
• Maintains accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc.
• Maintains advanced knowledge and awareness of financial industry technical status and trends.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
• Provides supervision and support to all areas of the department where service or assistance is needed, oversees activities of assigned department personnel.
• Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Assumes responsibility for special projects, gathers data, and prepares reports for Senior Management, audits and other personnel.
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

THE SKILLS WE ARE LOOKING FOR

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree (BS) from an accredited college or university in the information technology field, or equivalent education from a technical or trade school and related experience and/or equivalent combination of education and experience.
• Knowledge and training in progressively responsible information technology department operations, management and supervisory activities.
• Excellent organizational and time management skills with the ability to provide leadership, supervision, and training for 1 or more employees using positive supervisory techniques to ensure maximum productivity, demonstrated ability in organization and delegation skills.
• Skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, host and desktop applications, and network administrative programs and resources.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to employees.
• Demonstrate strong analytical and project management skills for a variety of tasks or projects.
• Ability to deal with difficult technical problems involving multiple facets, variables and situations where only limited standardization exists.
• Ability to work with minimal or no supervision while performing duties.

BENEFITS WE OFFER

• Paid Time Off (PTO)
• Paid Holidays (11 of them!)
• Medical, Dental, & Vision
• 401K
• Life Insurance
• Transportation Stipend
• & Many More!

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Boise, ID 83716 (Preferred)

Work Location: In person

Salary : $80,000 - $85,000