What are the responsibilities and job description for the Site Support Technician only W2 position at IDC?
- At least 70% travel required. Remote support as required.
- Windows 11 Migration: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users.
- Backup and Imaging: Assist users with configuring backups, imaging endpoint and restore data/settings.
- Data Migration: Transfer user profiles, files, and settings to the new Windows 11 endpoints.
- System Setup: Configure and optimize Windows 11 installations on individual computers.
- Application Installation: Install and configure required software applications.
- Post-Migration Support: Provide technical assistance to end-users both locally and remotely.
- Troubleshooting: Diagnose and resolve migration-related issues.
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- Technical support: 3 years (Required)
- Windows 11 installations: 3 years (Required)
Ability to Commute:
- San Antonio, TX 78201 (Required)
Work Location: In person
