Operations Manager (Tampa, FL)

Job Description

Job Description

Position Overview : The Operations Manager will oversee the day-to-day operations of our clinic in Tampa, ensuring a smooth, efficient, and welcoming environment for both patients and staff. This role requires exceptional organizational skills, strong leadership abilities, and a deep understanding of administrative processes. The Operations Manager will be responsible for managing office functions, supervising administrative staff, and coordinating with medical personnel to deliver outstanding patient care.

Office Hours : 40 Hours / Week

Location : Tampa, FL

NO REMOTE POSSIBILITIES - MUST BE WILLING TO WORK ONSITE DURING SCHEDULED WORK HOURS

Responsibilities :

Patient Experience : Ensure a high level of patient satisfaction by managing appointment scheduling, addressing patient inquiries, and resolving any issues or concerns promptly and professionally.

Administrative Tasks :

• Implements office policies and procedures and makes sure regulations, guidelines, and standards are followed.
• Supervises, trains, and evaluates administrative and clinical staff
• Hires and onboards new administrative and clinical staff
• Collaborates with other managers / departments and executives
• Operating room attention : Supplies, equipment, staff, scheduling
• Doctor on-call schedule
• Oversee scheduling for main office and satellite offices in Florida
• Works well independently and has strong operational skills

Compliance and Quality Assurance : Ensure the clinic adheres to all regulatory requirements and maintains high standards of clinical and administrative practices. Implement and monitor company’s quality standards.

Coordination with Medical Staff : Work closely with physicians, nurses, and other professionals to ensure seamless patient care and efficient workflow.

Reporting and Documentation : Prepare and analyze reports related to clinic operations, patient metrics, and staff performance. Provide insights and recommendations for continuous improvement.

Qualifications :

Education : Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred. MBA highly desirable. Relevant certifications or training in medical office management are a plus.

Experience : Minimum of 3 years of experience in healthcare office management. Proven track record of managing staff and handling administrative responsibilities.

Skills :

Attributes : Ability to work effectively under pressure, maintain confidentiality, and handle sensitive information with discretion. Ability to work independently and make decisions. Demonstrated leadership, critical thinking, and customer service skills.

Benefits :

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