What are the responsibilities and job description for the Call Center Agent position at Ideaboxpro?
Job Ad: Call Center Agent- Ideaboxpro (Los Angeles, CA)
Job Title:Call Center Agent
Company: Ideaboxpro
Location: Los Angeles, CA
Salary: $26,000 - $30,000
Job Type: Full-Time
About Us:
Ideaboxpro is an innovative company specializing in creative solutions and digital marketing strategies tailored to our clients' unique needs. Based in Los Angeles, we pride ourselves on fostering a collaborative environment where creativity thrives, and ideas turn into impactful strategies. Our team is dedicated to delivering exceptional results and maintaining strong relationships with our clients.
Job Description:
We are seeking a dedicated and passionate Call Center Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and support to our diverse clientele. As a Call Center Agent, your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
- Manage inbound and outbound calls in a courteous and professional manner
- Respond to customer inquiries, complaints, and requests for information
- Document calls and customer interactions in the company database accurately
- Follow up with customers to ensure their issues are resolved
- Maintain knowledge of company products and services to provide accurate information
- Identify and escalate issues to appropriate departments as needed
Skills Required:
- High school diploma or equivalent; additional qualifications a plus
- Proven experience in a customer service role, preferably in a call center
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to handle stressful situations calmly and professionally
- Familiarity with customer relationship management (CRM) systems
Benefits:
- Competitive salary ranging from $26,000 to $30,000.
- Health, dental, and vision insurance.
- Paid vacation and sick leave.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you are passionate about communications and eager to make a difference in a creative company, apply today to join Ideaboxpro as our Call Center Agent
Salary : $26,000 - $30,000
