Front Desk Associate/Patient Coordinator

Job Description: Front Desk Associate/Patient Coordinator

Location: O’Fallon, IL

Type: Full-Time

About Us:

At Ideal Eye Surgery, we embrace the evolution of eye care by leveraging cutting-edge technology and innovative surgical techniques. Departing from an era of the traditional, one-size-fits-all approach, we tailor our treatments to suit your unique needs.

In a landscape where many ophthalmology practices adhere to outdated methods, we are committed to investing time and expertise to uncover your ideal solution. Our dedicated team of experienced doctors prioritizes fostering strong collaborative partnerships with your primary eye care doctor, allowing them to continue the long-term care of your eyes. That enables us to provide you with an enlightening initial evaluation and opportunities for informed discussions that will guide you toward the best surgical decision.

Position Overview

As a Front Desk Associate/Patient Coordinator, you will be the welcoming face of our practice and the orchestrator of patient experiences. Your ability to make patients feel valued and cared for will be pivotal in setting the tone for their visit. We are seeking a friendly, detail-oriented, and dependable individual who can juggle tasks like a circus performer—without the red nose, of course!

Role and Responsibilities

In this role, your responsibilities will include:

• Warmly greeting patients upon arrival, ensuring they feel welcome and valued—because who doesn’t love a friendly face?
• Notifying technicians promptly when patients arrive for their appointments, keeping the flow smooth like butter.
• Handling incoming phone calls with professionalism and courtesy, ensuring that every interaction reflects our commitment to patient care.
• Efficiently scheduling appointments and managing the appointment calendar, because a well-organized schedule is the backbone of a successful practice.
• Verifying patients' medical insurance information and eligibility—think of it as a friendly game of “What’s Your Policy?”.
• Ensuring accuracy of patient demographics in the Electronic Health Record (EHR) system, because accuracy is key to ensuring every patient gets the care they deserve.
• Traveling to other locations as required, with the main office located in O'Fallon, IL. Travel is typically 2-4 days per week, with some weeks requiring up to 4 days. We aim to balance schedules and keep travel within a manageable range, while offering exciting opportunities to work in various locations.

Qualifications

• Friendly, detail-oriented, and dependable with a patient-centric mindset.
• Previous experience in a medical office setting is preferred (bonus points if you can make a mean cup of coffee!).
• Strong communication and organizational skills—after all, you'll be the glue that holds the front desk together.
• Ability to multitask and prioritize tasks effectively—juggling flaming swords is optional but not recommended.

What We Offer:

• Competitive total compensation package.
• Opportunities for professional development and thought leadership.
• A dynamic and collaborative work environment.
• The chance to make a significant impact in a growing practice.

Ideal Eye Surgery is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• O'Fallon, IL 62269 (Required)

Work Location: In person

Salary : $16 - $18