Patient Care Coordinator - Front Desk

Job Title: Patient Care Coordinator

Job Type: Full Time or Part Time

Hours: 30-36 Hours. depending on week

Pay: $15.00 an hour

We're seeking an enthusiastic, warm-hearted professional to join our thriving practice as our Patient Care Coordinator. The ideal candidate brings exceptional organizational skills and a genuine love for working with families, especially children.

As a key member of our team, you'll need to be able to thrive in our fast-paced, family-centered environment where multitasking and attention to detail are essential. Our busy prenatal and pediatric practice means you'll spend your days surrounded by expecting parents, little ones, neurodiverse children, and growing families—making a passion for children absolutely essential.

The right candidate combines technical proficiency with people skills: comfortable with computer systems, experienced with spreadsheets, and naturally tech-savvy while maintaining the personal touch that makes our practice special.

If you're punctual, organized, outgoing, and light up when working with children, we'd love to meet you!

Benefits:

Complimentary care from our doctor(s)

An Average Day as Our Patient Care Coordinator

8:30 AM - Arrive at the office to prepare for the day:

• Open the office (turn on lights, computers, adjust temperature)
• Check and respond to overnight text messages and voicemails
• Review the day's appointment schedule
• Prepare patient files for the day's appointments

Morning huddle with doctor(s):

• Review the day's schedule in detail
• Discuss any special patient needs or concerns
• Coordinate priorities and potential schedule adjustments
• Review any INSiGHT Scans scheduled for the day

9:00 AM - Throughout Day - Patient reception and care:

• Greet each patient by their name with a warm smile and "Good Morning" or "Good Afternoon"
• Assist with check-in procedures and verify care plan compliance when needed
• Process payments and schedule follow-up appointments
• Educate patients about their care plan and answer questions with empathy

Between Appointments - Clinic management:

• Answer incoming calls and texts promptly
• Schedule appointments for new and existing patients
• Manage schedule changes and reschedules
• Maintain cleanliness of reception area
• Prepare birthday cards
• Track leads and key performance indicators

Family Care - Creating a welcoming environment for all:

• Hold babies while parents receive treatment or speak with the doctor
• Engage children with age-appropriate activities while family members see the doctor
• Create a comfortable, family-friendly atmosphere for patients of all ages
• Demonstrate special care and attention to pediatric patients and stressed parents

5:30 PM - 6:30 PM - End of day procedures:

• Complete any outstanding patient record updates
• Prepare reception area for the next day
• Confirm next day's appointment schedule and send reminders
• Secure the office (lock doors, shut down systems)

Throughout the day, collaborate with the entire team to ensure smooth operations and exceptional patient experience while maintaining a calm, healing environment for all who enter our clinic.

Current Office Hours (This position requires you to arrive 30 minutes before shift and stay until the last patient has left and you have completed post shift):

• Monday: 9:00 AM - 12:00 PM, 1:30 PM - 6:00 PM
• Tuesday: 9:00 AM - 12:00 PM, 1:30 PM - 6:00 PM
• Wednesday: Closed
• Thursday: 9:00 AM - 12:45 PM, 1:30 PM - 6:00 PM
• Friday: 9:00 AM - 12:30 PM, 1:30 PM - 4:00 PM

Location: Ideal Family Chiropractic 2090 N. Main St., North Logan Utah 84341

Summary: Our Patient Care Coordinator serves as the heart of our chiropractic clinic, combining administrative expertise with compassionate patient care. This role manages the daily operations of the office while creating a welcoming environment for patients of all ages. This position requires both administrative efficiency and genuine compassion—someone who can manage office logistics while making every patient feel valued from the moment they walk through our door. We see or (plan to see) anywhere from 50-100 patients per day.

Full Time/Part-Time: Although this position is seeking a full time team member, if you feel you are a perfect fit for the job and only can work part time - please still apply.

The Right Candidate:

While this is an entry level position there is room for growth within the company. Please check out our website and our social media pages prior to applying so that you can get a feel for our mission and our values and whether or not they align with your own. If you think you would be a good fit, submit your resume and a cover letter (required to even be considered) via email explaining why to Shayla, our Clinic Manager with the email subject line being "I want to join the Ideal Family Chiropractic team" at info@idealfamilychiro.com

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 30 – 36 per week

Benefits:

• Employee discount

Medical Specialty:

• Neurology
• Pediatrics

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• What is the best time and method to contact you? Please include the number or email you prefer to be contacted at.
• What skills do you have that would be beneficial for our practice?
• Are you aware that this job although considered full-time, offers 30-36 hours, depending on the week?
• What hours are you AVAILABLE to work?
• Our office focuses on providing natural, drug-free health care solutions. How comfortable are you with this holistic approach, and how would you support our philosophy in your role?
• Have you read the entire job description?

Work Location: In person

Salary : $15 - $16