Project Coordinator

About Ideal Restoration Inc.:

Ideal Restoration, a Bay Area leader in emergency and hazard response, provides customized solutions for environmental hazards and restores facilities damaged by disasters. From initial engagement, we manage issues and expectations, minimize costs, risks, and business impact, and ensure building occupant health and safety.

Who we're looking for:

We seek a highly organized and customer-focused Project Coordinator to support our Project Managers and field teams in ensuring the smooth and efficient delivery of environmental remediation services, creating exceptional client experiences, and orchestrating successful project completion.

Who are you?

You are inspired by Ideal's mission, thrive in a fast-paced environment, and are passionate about delivering excellent internal and external client experiences through seamless project support. As a dynamic, results-oriented go-getter, you possess grit, resilience, confidence, and a sense of urgency to execute projects effectively and efficiently. You are an organized, problem-solving coordinator who loves streamlining processes and enhancing team collaboration. You meticulously manage project documentation, communications, and administrative tasks to ensure timely and profitable project delivery.

You are passionate about supporting successful environmental remediation projects, proactively resolving issues, and contributing to the restoration of customers' properties to pre-loss condition. As a communicative and trustworthy central point of contact, you measure success by the smooth progression of projects, supporting colleagues, and ensuring client satisfaction. You are an experienced, resourceful, and collaborative individual committed to growth through effort, feedback, reflection, and learning in project coordination.

What's the job?

Your mission is to provide exceptional project coordination for environmental remediation projects, ensuring seamless communication, efficient resource allocation, and high customer satisfaction. You will facilitate communication between office and field teams, manage project documentation, proactively remove obstacles to project completion, and foster collaboration among stakeholders.

As a key point of contact, you will liaise with vendors, the warehouse, insurance adjusters, project managers, and customers. You will manage the project lifecycle, including assembling estimates, notifications, and manifests, utilizing HubSpot for documentation, and developing material allowances and scope sheets. You will also track contracts, invoices, submittals, and estimates, provide daily status updates, maintain project schedules and files, collect site reports and logs, prepare change orders and supplements, assist with material purchases and deliveries, and facilitate customer warranties and certificates of completion.

What are we looking for?

• 1-3 years of experience in construction or restoration project coordination or a related administrative role with strong organizational and communication skills; high school diploma or GED required.
• Proficiency in Google Suite; Xactimate software experience is a plus; familiarity with CRM or project management software (e.g., HubSpot) is highly desirable.
• Bilingual English/Spanish is required.
• Basic understanding of financial reports and strong mathematical skills.
• Exceptional listening and communication skills to interact effectively with diverse stakeholders.
• Proactive and detail-oriented approach to problem-solving and task management; ability to work independently and collaboratively in a fast-paced team environment.
• Availability during standard business hours (Monday - Friday, 7:30 AM - 4:30 PM with a 1-hour daily lunch), with occasional overtime or schedule adjustments as needed.

Physical Requirements:

Ability to stand, bend, kneel, reach, stoop, lift/carry up to 30 lbs, operate a computer, sit for extended periods, communicate in-person/virtually/at distances, and drive with reliable transportation to offices.

Benefits and Compensation:

Annual base salary of $22-24/hour (DOE), with generous medical, dental, 401k, and other benefits. Ideal covers 90% of employee and 25% of dependent medical insurance premiums.

Work Location:

The San Francisco Bay Area