What are the responsibilities and job description for the Customer Service Rep position at Ideal Staffing Inc.?
We are looking for a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to manage a variety of customer interactions.
Key Responsibilities:
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Respond to customer inquiries via phone, email, chat, or in-person.
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Resolve customer complaints or issues promptly, professionally, and effectively.
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Provide information about products, services, policies, and procedures.
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Maintain accurate customer records and log interactions in the system.
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Identify opportunities to improve the customer experience and suggest improvements.
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Ensure timely follow-up with customers to ensure resolution satisfaction.
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Collaborate with other departments (sales, technical support, etc.) to address complex issues.
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Maintain up-to-date knowledge of product/service offerings and updates.
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Meet or exceed customer service metrics and KPIs (Key Performance Indicators).
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Handle customer escalations in a calm and professional manner.
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Ensure all interactions align with company policies and guidelines.
Qualifications:
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High school diploma or equivalent; some college coursework preferred.
