What are the responsibilities and job description for the IT - Help Desk 3 position at Idealforce LLC?
Job Details
IDEALFORCE has a CONTRACT position available immediately for a IT - Help Desk 3 to join our customer in Mesa, AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Job Description
100% on-site. Staffing the Help Desk to take calls, resolve issue, and log the transactions into our ticketing system. This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Required Skills
- Customer Service
- Prior IT Help Desk experience with a list of ITSM tools used
- Microsoft Windows
- Active Directory
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resume at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
