What are the responsibilities and job description for the Enrollment Agent I - Pilot - Federal - Minneapolis, MN position at Idemia?
Responsibilities
Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck
Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology
Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members
Comply with all privacy and security guidelines, policies and procedures at all times
Analyze perfo0rmance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service
Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services
Maintain a clean and safe work environment
Working Conditions and Requirements
Travel is required (>
100%)
Overnight travel may be required
Ability to stand for >
8 hours per day
A company vehicle may be assigned in some areas
Moderate physical effort with frequent walking, lifting, and / or moving of materials up to 40 pounds
Install enrollment hardware, maintain, and follow technology and security policies
Ability to maintain a high level of productivity under minimal supervision
Airport environment, other retail settings, workshops, and enrollment locations
Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code
The US base salary range for this full-time position is $17.20 / hr - $22.46 / hr benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Qualifications
Positive and energetic attitude
Self-motivated, customer service-driven achiever interested in selling TSA PreCheck
Previous sales and / or customer service experience a plus committed to protecting customer privacy at all times
Proficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint, and Excel)
Open availability and flexibility are a must – ability to work a variety of shifts including early mornings, evenings, and weekends (40 hours per week)
High school diploma or equivalent degree
Must be at least 21 years old
Must be United States citizen (dual citizenship may be allowed)
A valid driver’s license and a reliable transportation
Ability to work independently and as part of a team
Act with integrity, honesty and knowledge that promote the culture, values, and mission of IDEMIA
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