What are the responsibilities and job description for the Help Desk Technician II (Reston, VA On-Site) position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities
- Monitor, categorize, triage, and assign all incoming IT tickets
- Purchasing and procurement of IT equipment for site
- Maintain and organize IT inventory
- Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters.
- Support computer users; both hardware and software needs.
- Install and deploy workstations, tablets, cell phones and other IT technology to users.
- Provide end-user training with IT systems and applications.
- Adhere to all IT processes, policies, standards, and procedures.
- Maintain complete and service tickets and documentation of work completed.
- After-hours end user, network and IT infrastructure support when required.
- Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
**US Citizens need only to apply**
Qualifications
- Minimum of 1-3 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments
- Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer); basic knowledge of networking principles related to workstation and printer configuration.
- Understanding of Active Directory
- Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams
- Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
- Experience supporting remote access technologies such as Cisco AnyConnect
- Strong analytical, problem solving, organizational, and planning skills
- Excellent interpersonal skills; ability to interact with personnel at all levels
