Patient Coordinator

Closer Schedule 10:00am - 6:30pm Monday - Friday

Identity, Inc. is a statewide 501(c)3 organization whose mission is to advance Alaska’s lesbian, gay, bisexual, and transgender (LGBT) community through advocacy, education and connectivity. Our vision is for a world where all people are free to express and be proud of their gender identity and sexual orientation. Identity Health Clinic offers gender-affirming and sexuality-affirming healthcare to Alaskans.

Summary
This position works at Identity Health Clinic to advance the healthcare of LGBTQ Alaskans, including performing regular administrative tasks, maintaining positive relationships with clients and supporting overall clinic needs.

Role and Responsibilities:

Daily Tasks (Many are shared tasks)

• Front facing position checking in/out patients
• Answer and return phone calls
• Verify insurance eligibility, complete patient chart checks for all required paperwork
• Check/route voicemail messages and Athena cases/messages
• Accept and process patient payments in clinic and over the phone
• File provided documents in appropriate files with correct document name
• File office paperwork, scan and assign documents into EHR
• Schedule/cancel and reschedule appointments within Athena
• Work patient cases assigned to your respective Clinical Inbox
• Check email and Athena Text
• Keep common areas clean: Dishes as needed, bathrooms as needed
• Keep coffee and office supplies stocked and organized
• Special Projects as assigned

Weekly Tasks

• Delete computer document history to maintain HIPAA compliance
• Look ahead at next week’s schedule for all providers and identify any scheduling concerns clinical needs

Monthly Tasks

• Participate in Front Desk, Individual Supervision and Staff meetings/trainings as scheduled
• Check office inventory and order any low items
• Other duties as assigned

Qualifications and Education Requirements

• Active support of Identity’s mission
• Experience in administrative or clinical environments for at least 12 months.
• Willingness to learn
• Compassion for others
• Willingness to work as part of a team
• Organized
• Ability to work independently
• Must be able to pass a background check
• Must be able to treat everyone with respect and dignity
• The qualified applicant will have at minimum a high school diploma or GED.
• Other relatable experience considered.

Preferred Skills

Billing/coding, Athena, Google Suite, EHR experience, multiline telephone, experience in social work and medical setting, basic office management skills (fax, scan, e-mail, etc.), experience working with community organizations and/or non-profit organizations, experience working with the LGBTQ community

Additional Notes

This job description does not list all of the job duties. Occasionally the Clinic Director may assign other reasonable duties. Identity reserves the right to revise this job description at any time. Identity, Inc. is an equal opportunity/affirmative action employer and encourages applications from all qualified individuals including ​people of all genders; people with disabilities; Black, Brown and Indigenous people; People of Color; lesbian, gay, bisexual and queer individuals; and people with lived experience of houselessness/poverty.

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Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $23