What are the responsibilities and job description for the Logistics Operator (SrStaff) position at Idexcel Inc.?
Job Details
Idexcel s client is looking for a Logistics Operator (Sr.staff) to join their team on a Contract basis
Job Title: Logistics Operator (Sr.staff)
Location: Plano TX
Duration: 12 Months Contract
- Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations
- Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery
- Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly
- Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency
- Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems
- Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses
- Generate regular reports (e.g., service failure, claims, P/L) to monitor trends and support informed decision-making
- Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements
- Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.
Requirements/Qualifications:
- 5 years in logistics, including at least 2 years in a managerial or supervisory role, preferably with exposure to operations, ocean freight, drayage, or multi-modal freight
- High school diploma or GED required; Bachelor s degree in logistics, supply chain, or a related field preferred
- Bilingual in Korean and English preferred
- Proficiency skills in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
- Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
- A collaborative leader who can engage and motivate team members, fostering a positive and productive work environment
About IDEXCEL, INC
Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
