What are the responsibilities and job description for the Breakfast Attendant position at IDM Hospitality Management?
Position Title: Breakfast Attendant
Department: Food & Beverage
Direct Report: Front of House Manager
SUMMARY SCOPE OF ROLE
Responsible for setting up, maintaining, and breaking down the breakfast buffet and for maintaining the breakfast dining area. With minimal supervision, provide exceptional guest service by welcoming the guests and keep them well attended to at all times.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
High school or equivalent education required.
One to two years of experience in a similar role preferred.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- 40% Welcome and provide guests with personalized service. Assist guests by helping them to seat and pouring coffee, cleaning tables and buffet area. Must know about the entire property, services, hours of operation and local points of interest, etc.
- 20% Understand menu preparation, pronunciation, and food standards to effectively communicate to customers. Be responsible for handling of all food, equipment, and service items to local health requirements. Ensure that all slips, spills, and breakage are attended to immediately.
- 40% Prepare and consistently maintain dining area and supplies in a guest ready atmosphere. Responsible for stocking machines and dispensers; ensure breakfast items are continually replenished and presented in an appealing manner; set out and arrange cold food such as sweet rolls, muffins, donuts, cereal, etc.
ADDITIONAL JOB FUNCTIONS
- Able to work with Point-of-Sale software. Generate kitchen order tickets, add modifiers or remarks and able to make settlements in case of paid breakfasts.
- Assist in moving any tables and chairs as assigned.
- Solve guest issues with professionalism while maintaining a hospitable attitude. Inform supervisor of any problems or complaints and assist the guests in accordance to the standards of operation.
- Responsible for the proper handling of all equipment (i.e., china, glass, silverware, items, and props), ensuring proper storage after use.
- Assist with closing duties, including storage of all reusable good, clean all equipment and areas, restock all supplies, and maintain inventory of all breakfast products.
KEYS TO SUCCESS IN THIS ROLE INCLUDE
- Requires good communication skills, both verbal and written.
- Knowledge of table service standards.
- Knowledge of appropriate table settings and service ware.
- Ability to describe all menu items and methods of preparation.
- Requires cash handling and credit system procedures to be followed.
EXPECTED HOURS OF WORK
- Occasional: 0-19 hours per week
- Part-Time: 20-29 hours per week
- Full-Time: 30-40 hours per week
- First Shift: 5:00am—11:00am
SUPERVISORY RESPONSIBILITIES
The Breakfast Attendant directly reports to the Front of House Manager and the Restaurant Supervisor and has limited scope of supervisory responsibilities based on function of position.
PHYSICAL REQUIREMENTS
Ability to lift to 50 lbs., clearly verbally communicate with employees and public, speak, hear, see, read, write, type, dial, reach and bend.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. However, must also be able to work in extreme temperatures like freezers (-10°F) and Kitchens ( 110°F), possibly for one hour or more.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, climbing, listening, and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
GROOMING
- All associates must maintain a neat, clean, and well-groomed appearance per IDM standards.
TRAVEL REQUIREMENTS
0% travel including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states.
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all associates are required to fully comply with IDM rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
