What are the responsibilities and job description for the Network Surveillance Engineer (399191) position at IDR, Inc.?
Position Overview :
We are seeking a Network Surveillance Engineer to join a 24 / 7 Network Operations Center (NOC) team. This is an exciting opportunity for professionals passionate about network troubleshooting and supporting complex, large-scale networks. If you’re looking to work in a dynamic, team-oriented environment, apply today!
This is a fully onsite, contract-based position .
- Position Overview for the Network Surveillance Engineer : Monitor and manage Network & Transport equipment, ensuring end-to-end system observability.
- Manage incident identification, ticket logging, and impact assessment using Service Now.
- Perform initial troubleshooting for 5G cell site issues, escalating to Tier II when necessary.
- Support site monitoring and health checks after maintenance activities (CR’s).
- Oversee incident management processes and collaborate with cross-functional teams (FIM, Engineering, RF, Deployment, etc.) to resolve issues and minimize downtime.
- Ensure National Level Availability remains above 99.50% and manage outages according to SLA.
- Required Skills for the Network Surveillance Engineer : 3-5 years of telecom / wireless experience, with a focus on NOC environments and troubleshooting.
- Strong understanding of 5G functional components (Core, RAN, Transport, etc.) and related network protocols (IS-IS, BGP, MPLS, BFD, etc.).
- Experience working in shift environments and handling high-pressure situations.
- Proficiency in incident management, ticketing systems (e.g., Service Now), and monitoring tools.
- Excellent communication and collaboration skills to work with internal teams and external vendors.
- Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.
- What’s in it for you? Competitive compensation package
- Full benefits, including Medical, Vision, Dental, and more!
- Opportunity to work with a leading wireless technology provider
- Team-oriented culture focused on innovation and growth
Compensation Details :
52 / hr
Salary : $52
