What are the responsibilities and job description for the Patient Service Representative position at IDR, Inc.?
IDR is seeking a Patient Services Representative to join one of our top clients in San Francisco and Daly City, CA . This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview / Responsibilities for the Patient Services Representative
- Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions
- Educate patients and families on complaint procedures and foster service recovery
- Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience
- Maintain thorough documentation of patient concerns, follow-ups, and resolutions
- Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided
Required Skills for Patient Services Representative
What's in it for you?
Why IDR?
