Client Relations Associate

WANTED: Client Relations Associate ready to drive change... lead... grow with us... challenge themselves... make an impact!

Why Join IDX?

Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Fruit of the Loom, and Puma.

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!

Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!

🏝️ 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)

🏡 Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens

🚆 Commuter benefits program

🐾 Dog friendly office, plus competitive rates on pet insurance for your furry friends

💪 An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day!

🧘‍♀️ Mental health support including company Employee Assistance Program

🍼 Flexible parental leave

🎗️ Paid community volunteer days (incl. school plays and trips)

💼 Variety of competitive insurance policies incl. short/long term disability and legal

📝 401k retirement plan with company match

💰 Employee perk program giving access to a wide variety of online discounts

🎉 Culture Committee focused on regular social, educational and community based activities

The Gig

We're looking for a Client Relations Associate to build and maintain excellent relationships within an allocated portfolio of clients. Following a defined renewal process, you will ensure the successful renewal of our Tools and Feeds products and services for your assigned clients.

This is a fantastic opportunity to grow into a product expert and become the go-to person within the Sales team for IDX’s Tools & Feeds products. In addition to renewals, you will have a monthly target to further grow your accounts by identifying opportunities to introduce our diverse range of products to meet client needs.

You Will

• Ensure all renewals are processed and completed in the CRM in a timely manner, no later than 60 days before any renewal date.
• Maintain and facilitate a renewal rate of 98% across the entire Client Relations portfolio.
• Nurture and uphold a high standard of client communication at every opportunity.
• Identify opportunities for account growth and upselling by leveraging strong communication and relationship-building skills to address client needs and drive revenue.
• Work closely with the BD team to identify and act on opportunities for growth within the portfolio of accounts. Play an active role in the Client Relations team by sharing knowledge and proactively seeking assistance when needed.
• Attend internal team meetings, ensuring follow-ups are documented and actioned. Ensure all sales processes are followed, including proper documentation and CRM management.

About You

• A team player with the ability to collaborate effectively and contribute to team goals while proactively sharing knowledge.
• Strong organisational skills with the ability to prioritise workloads, meet deadlines, and ensure timely completion of renewals and CRM updates.
• High work ethic and a demonstrable commitment to achieving results, maintaining a renewal rate of 98%, and driving account growth.
• Excellent communicator with strong relationship-building skills and the ability to manage, negotiate, and influence diverse internal and external stakeholders effectively.
• Detail-oriented and process-driven, ensuring all administrative tasks, such as documentation and CRM management, are completed accurately and efficiently.
• Proactive and resourceful, capable of identifying upselling opportunities and supporting business development efforts.

About Us

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.

Are you a creative problem-solver who craves a challenge? Do you get fired up by innovation and pushing boundaries? Join the IDX revolution!