Program Director

POSITION SUMMARY

The Program Director collaborates with the Executive Director to oversee day-to-day program operations, leadership development, and long-term planning. Key responsibilities include managing program operations, personnel oversight, policy development, and communication across all levels of the organization. The Program Director also supports staff training, participates in licensing and quality assurance activities, and ensures adherence to state regulations. This position does not require regular direct care, however, this employee may be called upon to assist in direct care to support a program or in emergency situations, as directed by the Executive Director.

ESSENTIAL FUNCTIONS

• Leadership & Supervision: Lead and support Program Managers and staff, ensuring professional growth and adherence to agency standards. Provide guidance, technical assistance, and problem-solving support.
• Program & Compliance Oversight: Monitor program data (ISPs, GERs, goals, etc.) for quality and compliance. Ensure adherence to Oregon Administrative Rules, licensing requirements, and agency policies.
• Training & Development: Participate in the development and delivery of staff training programs, including certifications and regulatory requirements. Promote ongoing learning and professional development for the team.
• Stakeholder Communication: Maintain open, respectful communication with individuals supported, their families, staff, and external stakeholders. Represent the organization in external meetings and community events.
• Record-Keeping & Reporting: Ensure accurate and timely documentation for licensing, quality assurance, and program evaluation. Oversee the Plan of Corrections process for licensing compliance.
• Safety & Financial Oversight: Ensure the health, safety, and financial stability of supported individuals. Promote and model professional financial management practices and prevent financial exploitation.
• Other Essential Functions:
  • Reading, writing and comprehending English.
  • Attention to detail.
  • Fluent knowledge and use of computer systems and ongoing quick learning of software relevant to the field.
  • Use a computer, internet browser, digital calendaring, email, online phone system to complete job-related documentation.
  • Passing and maintaining required training and certifications.
  • Ability to manage multiple projects.
  • Always keep your personal work calendar up to date.

Working Conditions:

• 95% in-person, including 60% fieldwork and 35% office time. Up to 5% remote work may be permitted with supervisor approval.
• Frequent travel required between program locations (mileage reimbursed).
• Ability to adjust schedule when conditions dictate flexibility, which may include weekend work

DUTIES AND RESPONSIBILITIES

• Person-Centered Service Delivery: Apply person-centered principles in the design and delivery of services. Involve individuals in decisions about their support plans and encourage self-advocacy.
• Staff & Program Support: Provide oversight and support to Program Managers and Program support team, ensuring the effective implementation of individual support plans and quality care. Check in regularly with each Program Manager (monthly).
• Regulatory & Policy Compliance: Ensure compliance with applicable regulations, including the Oregon Administrative Rules (OARs), Oregon Needs Assessment (ONA), licensing standards, and internal agency policies.
• Collaboration & Representation: Foster positive relationships with internal and external stakeholders, including service coordinators, guardians, loved ones, licensing and other governmental authorities. Represent the organization at external meetings as requested by ED.
• Emergency & Safety Procedures: Ensure familiarity with and adherence to emergency and safety protocols. Support a safe and secure environment for both staff and individuals supported.
• Administrative Duties: Attend and participate in agency meetings, training sessions, and events. Complete payroll and attendance records as per agency guidelines and meet established deadlines.
• Participate with the ED in development of standards and practices of professionalism for all employees
• Exhibit leadership characteristics including modeling, motivational and inspirational strategies
• Participate in the planning and implementation of staff training for Therap, OIS and Core Competencies and/or DSP credentialing standards
• Attend each supported individual’s ISP pre-meeting, meeting and quarterly review .
• Encourage and commit to continued learning and growth for all members of program teams.
• Design and maintain an efficient and comprehensive process for reviewing all aspects of program data (ISP generation, GERs, T-logs, goals and goal achievement, medical administration, medical communications, training certifications, program fiscal processes).
• ONAs - Preparing staff for and attending Oregon Needs Assessment (ONA) meetings. Prepare staff for ONA meetings. Be physically present for ONA meetings.
• Lead reconciliation of the Plan of Corrections for licensing, ensuring compliance, with support from Program Managers and ED.
• Provide Oversight of health and wellbeing for the people receiving services
• Provide Oversight of individual financial stability and prevent financial exploitation
• Promote the professionalism of the industry, including:
  • Model behavior that reflects IEI’s values
  • Represent IEI in a positive manner
  • Understand and follow agency systems, policies and procedures
  • Meet established timelines and deadlines
• Engage in respectful communication.

Communicate respectfully, positively and openly with everyone in the work environment.

Use person-first or preferred language (referencing a person first by their person).

• Acknowledge and use all individuals’ preferred pronouns.
• Respond with understanding and flexibility when last-minute schedule changes are required.
• Maintain confidentiality and support privacy at all times of the people we support and their property, including outside of work.
• Listen carefully and communicate positively and assertively
• Other duties as warranted by agency needs or assigned by ED

Expected Physical Demands And Work Environment:

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

? Physical demands: Including, and not limited to the amount of time spent and/or frequency of performing the task. Time Spent is expressed in relation to an average

workweek and as one of the following:

R: Rarely (0% - 5%), O: Occasional (5% - 35%), F: Frequent (35% - 65%), C: Continuous (65% )

Sitting F

Standing O

Running R

Walking F

Crawling, crouching, kneeling R

Participate in 2-person lifts, 1-person pivots, and 1 - person transfers R

Pushing, pulling, or lifting 25lbs. O

Stretching, reaching F

Grasping, holding, other fine-motor hand/finger usage F

Specific vision abilities such as:

Close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus C

Balancing (Assisting with mobility and stability for others) R

Bending or stooping O

? Work environment: Including and not limited to:
o The noise level in the work environment is usually moderate.
o May be exposed to blood, or other body fluids, and contagious infections/diseases.
o This position requires work inside the homes of people supported.
o May encounter unpleasant smells, sights, and sounds.
o This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

QUALIFICATIONS

• At least 21 years of age.
• At least five years of experience providing professional support services to people with disabilities.
• Bachelor’s degree in psychology, sociology, social work, behavioral sciences, communications or related fields preferred, but not required.
• At least 5 years of experience supervising employees who work with adults with disabilities
• Experience with developing and implementing ISP’s
• Experience with Licensing and QA is considered a plus
• Working knowledge of the Oregon Administrative Rules (OAR’s)
• Excellent organizational and time management skills with the ability to prioritize workload.
• Capable of communicating and collaborating effectively and respectfully with supported individuals, staff, service coordinators, licensing officials and guardians.
• Ability to establish and maintain professional and positive relationships with all agency staff and governmental agency staff
• Possess no disqualifying criminal history.
• Possess a valid driver’s license for at least 3 years and no disqualifying driving history
• Must have reliable transportation daily, including weekends.