Temporary Customized Program Coordinator

Status: Temporary, full-time, non-exempt

Schedule: M-F, 8.30a.m. – 4.30p.m, including working beyond core office hours as required by the needs of the position and department

Reports to: Assistant Director, Customized Programs Enrollment Management & Advising

Direct reports: None

Start date: March 1, 2205

Location: Chicago, IL, USA (hybrid or remote)

About Us

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400 programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.

Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary Of Position

In conjunction with the Customized & Faculty-Led Programs team and IES Abroad Center staff, the Customized Programs temporary position collaborates, coordinates and communicates with various stakeholders on vital program administration including, but not limited to: program development, student communication, pre-departure maintenance, and post-program administration. This position will provide support with the essential job responsibilities of the CPC and CPM, as needed.

Essential Job Responsibilities & Duties

• Communicate and collaborate with the Customized Program Managers (CPMs), Assistant Directors, Customized Program Coordinators (CPCs) and IES Abroad Center staff to coordinate program details to handle proposals in various stages of the process
• Develop process expertise and general Center knowledge to communicate effectively with customized programs students
• Maintain and update systems with current information and troubleshoot any issues and maintain data entry tasks provided by CPCs and CPMs
• Format and edit any necessary contracts
• Upload student rosters and process student registration
• Assist in program tracking and pre-departure tasks
• Create, assign, review, and track program forms for the CPCs and CPMs to ensure deadlines are met for each program
• Process medical reports and note sensitive student information for Student Affairs follow up
• Enroll program participants in medical insurance as necessary
• Customize and edit program/destination-specific pre-departure guides
• Regular and predictable attendance is an essential function of this job
• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
• Other duties/projects as assigned and/or required
  
  

Experience & Qualifications/Skills

• Dedication to high quality client services
• Ability to be flexible and adaptable in a changing environment
• Strong team player, yet able to work independently
• Excellent organizational, record-keeping, and problem-solving skills with a demonstrated ability to organize and prioritize multiple projects
• Excellent attention to detail and data entry skills, with the capacity to maintain accurate records
• Strong oral and written skills with the ability to communicate well with various constituents
• 2 years’ experience in administrative role
• Extremely strong interpersonal skills
• Ability to demonstrate values and promotion of diversity, equity, inclusion, and anti-racism required.
• Maintains a positive can-do attitude even during stressful situations
• Act in a professional manner at all times
• Ability to exercise sound judgment when handling a variety of issues
• Strong problem-solving skills
• Strong self-direction and initiative skills
• Ability to manage multiple projects in fast-paced environment
• Strong computer skills, including but not limited to Microsoft Word, Microsoft Excel, Microsoft Publisher, Adobe Reader, and CRM software
• Drupal skills preferred
  
  

Education, Licenses And/or Certifications

• Bachelor’s degree or relevant work experience
• Master’s Degree preferred
  
  

Hiring Rate

$21.00/HR

Benefits Eligible

No

IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

How To Apply

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.

Please visit www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.