What are the responsibilities and job description for the Dynamics 365 Customer Engagement (CE) Solution Architect position at IES Communications?
IES Holdings is seeking a skilled and innovative Microsoft Dynamics CE (Customer Engagement) Solution Architect to lead the design, implementation, and optimization of our CRM solutions. This individual will play a critical role in leveraging Microsoft Dynamics CE to streamline operations, enhance customer experience, and drive business growth. The ideal candidate is a visionary strategist and a hands-on technical expert who can align our CRM capabilities with organizational goals.
Key Responsibilities
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Safety is Priority One - and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Key Responsibilities
- Solution Design and Architecture
- Lead the end-to-end design of Microsoft Dynamics CE solutions, ensuring scalability, performance, and alignment with business objectives.
- Develop architectural blueprints, integration frameworks, and best practices for Dynamics CE implementations.
- Collaborate with stakeholders to gather and analyze requirements, translating them into functional and technical specifications.
- Implementation and Deployment
- Guide and oversee the implementation of Dynamics CE solutions, including customizations, configurations, and integrations with other business systems.
- Provide technical leadership and mentorship to development teams during implementation.
- Ensure adherence to Microsoft Dynamics CE standards, compliance, and security protocols.
- Integration and Optimization
- Design and implement integrations with other enterprise applications, including ERP, marketing automation, and data analytics platforms.
- Optimize existing Dynamics CE solutions to improve performance and user experience.
- Conduct regular reviews and propose enhancements to align with evolving business needs.
- Collaboration and Communication
- Partner with business units, IT teams, and external vendors to ensure the successful delivery of CRM projects.
- Present technical solutions and roadmaps to stakeholders, including executives, in a clear and compelling manner.
- Act as a subject matter expert for Microsoft Dynamics CE, providing training and support to internal teams.
- Innovation and Research
- Stay up-to-date with the latest Microsoft Dynamics CE updates, features, and industry trends.
- Evaluate new tools, technologies, and methodologies to enhance Dynamics CE capabilities.
- Identify opportunities for innovation and contribute to the organization’s digital transformation initiatives.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
- Experience:
- Minimum of 5 years of experience in Microsoft Dynamics CE (CRM) design, implementation, and architecture.
- Proven track record of successfully delivering large-scale Dynamics CE projects.
- Technical Expertise:
- Strong knowledge of Dynamics CE modules (Sales, Customer Service, Field Service, etc.).
- Proficiency in Power Platform (Power Apps, Power Automate, Power BI) and Azure integrations.
- Experience with data modeling, API integrations, and enterprise-level CRM deployments.
- Soft Skills:
- Excellent problem-solving, analytical, and organizational skills.
- Strong communication and stakeholder management abilities.
- Leadership skills to guide cross-functional teams and drive project success.
- Microsoft Certified: Dynamics 365 Customer Engagement Core
- Microsoft Certified: Power Platform Solution Architect Expert
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Safety is Priority One - and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
