What are the responsibilities and job description for the Dispatcher position at IES Holdings, Inc.?
Bayonet Plumbing, Heating and Cooling, a subsidiary of IES Residential is currently seeking a Full-Time Dispatcher to join our team in Hudson, Florida!
Various Shifts Available – Days, Nights, Weekends!
Responsibilities:
· Prioritize calls according to urgency and importance
· Use phone and Service Titan software to send technicians, or other field units to appropriate locations
· Monitor the route and status of technicians to coordinate and prioritize their schedule
· Provide technicians with information about jobs, traffic, obstacles and requirements
· Enter data in computer system and maintain logs and records of calls, activities and other information
· Knowledge and understanding of zip codes/cities
· Effective communication with all other dispatchers and persons in the office
· Ability to work as a team with little to no supervision
· Ability to work in a fast paced, high pressure environment
Education and Experience:
- High school diploma or equivalent
- Dispatch experience a plus
- Excellent communication skills, including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills
- Proficient phone/communication skills
- Pay great attention to detail
- Ability to multitask
- Must be willing to work on varied evenings and weekends.
- HVAC or Plumbing office experience a plus
Benefits:
- Medical Insurance.
- Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization. Insurance
- 401K
- Company paid Life Insurance and Short-Term Disability Insurance.
- Paid Vacation.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
